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Testing Customer Touchpoints When testing a product, it can be easy to neglect how support processes such as call verifications, email communication, online chat, and service request processes function. But these touchpoints go a long way toward defining customer experience and an organization in general. How can you improve? |
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Software Testing: A Social Responsibility As businesses and consumers embrace big data and analytics, mobile, cloud, the IoT, and other rapidly emerging technologies, the expectation that software "just works" is rising exponentially. Equipping our technical workforce with the best education and training, tools, and approaches is critical. |
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Reliability Is Possible with Environment Management To have completely reliable systems, we must have effective IT controls in place that help to identify risks before they turn into incidents. Change management meetings are very helpful for coordination. Effective environment management and change control can keep your systems reliable and secure. |
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Samsung Moving from Waterfall to Agile to Shorten Galaxy Development There is an ongoing debate concerning agile's viability within an organization compared to waterfall. More and more, agile seems to be the conclusion that major teams are arriving at, and Samsung is the latest company taking advantage of agile to get its products to consumers at a greater speed. |
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Can Google Glass Help Those with Autism? Brain Power, a Cambridge start-up, is attempting to use Google Glass to help those on the autism spectrum who may have difficulty learning and interacting, including social interactions, speech delays, learning to control certain behaviors, and help with recognizing and forming abstract groupings. |
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The Potential for DevOps in Fighting Cyber Warfare Government hacking incidents have put cyber warfare in the news. DevOps actually presents an interesting arsenal. With DevOps, your systems have excellent environment monitoring and are cryptographically verifiable such that the slightest penetration or unauthorized change is immediately detected. |
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DevOps Can Be Secure and Agile at the Same Time When it comes to DevOps, the goal is to move applications from development, to test, and then eventually to deployment as quickly and efficiently as possible. However, you can still be agile while having a safe, properly security-tested DevOps environment. |
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Autocorrect Fail! The Much-Needed Evolution for This Technology One feature many of us rely on daily is autocorrect. We have all probably experienced the positive and negative sides of autocorrect, and from our experiences with the negative, there are some elements and features we should consider to improve the future evolution of this technology. |
