Times of crisis can be extremely difficult. But crisis management does not have to be all bad. Dealing effectively with crisis can make us stronger and more successful. You can achieve success by recognizing the opportunity inherent in any serious incident. You just have to be open to change.

Rob Myers, founder of Agile Institute, gave his keynote presentation “The Roots of Agility” at Agile Development Conference & Better Software Conference East 2014. He compares an agile team to a grove of aspen trees, all connected by the roots and working together as a single organism. Read on.

Beware: The absence of customer complaints doesn’t necessarily mean customers are happy. Complaints are a critical indicator of the state of customer satisfaction, so an increase in the number, type, intensity, or urgency of complaints bears examination—but so does a decrease. Read on to learn why.