No one likes process for process’s sake.  Most of us are naturally resistant to change.  Modifying standards or processes is an organizational change task.  How do we encourage people to embrace change?

The role of IT professionals is to help users get the most value from their systems. If IT systems aren’t working efficiently or correctly, it isn’t just an “IT Problem” and the nice folks in IT can’t solve it effectively without user participation.

Many people resist writing and are out of practice, but small improvements can make a big difference.  If you would rather go to the dentist than write a one-page report, these tips are for you.