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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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Are You Making Your Employees Unproductive? Much has been written about motivating employees who spend time unproductively doing things they know they shouldn't (hello, Facebook). But what about tasks that are sanctioned or even mandated in your organization that are just as unproductive? See if your employees waste time in any of these ways. |
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Why Collaborative Workspaces Are Not for Everyone Shared workspaces are becoming popular because they're said to encourage collaboration and interaction among employees. But a study of forty thousand American office workers found that they thought the downsides—increased noise levels and decreased privacy—outweigh the upsides. Let's take a look. |
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How to Give Instructions So That People Will Follow Them If you have asked for one thing and gotten another, maybe the problem is the way you gave the instructions. This is the “ curse of knowledge"; once you know something, it's difficult to imagine how it appears to someone who doesn't know. Read on to learn how to better communicate instructions. |
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Using Big Room Planning to Help Plan a Project with Many Teams Planning is essential to agile, but for larger projects, it can become problematic. When you have multiple teams working on a project, the big room planning technique comes in handy. All planning takes place in a single, large room, so everybody can discuss their teams' needs and identify conflicts. |
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What Do You Want This Holiday Season? Three Tips for the Overwhelmed It’s the holiday season again. As you run around preparing for everyone else, consider what you need. Especially when you are stressed—and the holidays seem to bring out the stress in everyone—take time for yourself. Prioritize, manage tasks, and create action plans, and you can enjoy the season! |
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Never Let a Good Crisis Go to Waste Times of crisis can be extremely difficult. But crisis management does not have to be all bad. Dealing effectively with crisis can make us stronger and more successful. You can achieve success by recognizing the opportunity inherent in any serious incident. You just have to be open to change. |
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Jeff 'Cheezy' Morgan Presents The Future of Agile at ADC/BSC East Jeff Morgan—better known by his nickname, “Cheezy”—gave his keynote “The Future of Agile: Dilution, Calcification, or Evolution?” at the Agile Development Conference & Better Software Conference East 2014. He talked about adaptation, why best practices aren't the best, and returning to agile roots. |
