It’s a safe bet that testing jobs won't be taken over by machines anytime soon. However, those of us in the test industry would be wise to heed cross-industry applications of analytics and machine learning and begin staking out the proper role of the machine in our testing domain. What could AI mean for testing?

The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness.

Agile coaches often stress the importance of not overplanning because work is later changed or never done at all. But consequently, many teams then fall victim to underplanning and aren't equipped for a successful project. Here are some planning activities that are critical to do before your sprints start.