When customers react in a way that's other than you expect, don't jump to conclusions about the reason. There are often numerous possible explanations for someone's reaction, so don't get upset or dismiss it out of hand. Instead, consider the possibilities. There may be much to learn in doing so.

The scope of an accessibility testing effort is very broad—it is often complete only when actual users provide their perspective. Here, a visually impaired user summarizes the accessibility issues he faced in testing an application so that other testers can use this information in their efforts.

Writing can be a powerful credential for advancement. Composing proposals, recommendations, and reports gives you visibility and highlights your knowledge. Of course, you have to be able to communicate that knowledge effectively. If you want to improve your writing, make a commitment to enjoy it.