People tend to see their circumstances as more unusual, difficult, or troublesome than anyone else’s. As a result, by asking about their problem, priorities, or responsibilities, you can gain important information about their situation and how they perceive it. Here's one question to learn a lot about your customers.

Scrum events are meant to be productive opportunities for collaboration that replace more tedious, wasteful meetings. If you find your planning meetings becoming passive events where no one is asking questions or actively seeking to understand the backlog, the problem might be in the execution or the preparation.

Successful agile teams often have a coach driving continuous improvement. While some coaches are effective initially, many eventually succumb to pitfalls that inhibit their team’s growth and fail to compel any lasting changes. Here are five common pitfalls of agile coaches in most projects that fail to improve.