In traditional agile approaches, retrospectives are valuable to team improvement. However, when teams encounter organizational issues beyond their control, such as project structure, interorganizational communication, or resources, it's more difficult. Here's how to expand continuous improvement to the whole company.

Employees tend to follow the model set from above, treating each other and their customers the way they’re treated by their superiors. Leaders set the tone for the entire organization, and that means that kindness starts at the top. But whatever level you're at, you can create a culture of kindness for everyone.

Some agile teams have so fully embraced the idea of the development team owning quality that they don't hire anyone with a testing background, instead making software engineers responsible for all phases of quality. Still, testers add value to a team in many ways that don’t involve test execution. Where do they fit in?