No one likes process for process’s sake.  Most of us are naturally resistant to change.  Modifying standards or processes is an organizational change task.  How do we encourage people to embrace change?

The role of IT professionals is to help users get the most value from their systems. If IT systems aren’t working efficiently or correctly, it isn’t just an “IT Problem” and the nice folks in IT can’t solve it effectively without user participation.

In this case study, we explore the unique challenges faced by a team tasked with developing a complex software product using Agile methodology, discussing the solutions they applied to overcome these challenges and successfully deliver the product.