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Develop Stronger Client Relationships through Empathetic Action There’s a big difference between simply saying "I feel your pain" and displaying evidence of empathy. When dealing with clients' complaints and issues, do more than try to understand what they're going through. Aim to communicate early, often, and with sincere concern. It will improve the situation for them—and you. |
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Agile Testing Shouldn’t Change Based on Team Size It’s important to note the more collaborative nature that agile encourages for every single member of the team—not just the testers. Sure, testers might have to adopt the most new skills if they hope to make things work at this new pace, but product owners and developers can’t just rest on their laurels. |
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How to Make Agile Work for Your Specific Team Taking a step back, being honest about your strengths and weaknesses, and then using agile concepts to make yourself better is smarter than simply copying another team's structure. Agile can be your base, but don’t let trends that work for your competitor dictate the core of your software development. |
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Ensure That Your Current Cloud Solution Will Stand the Test of Time It’s still early in the lifecycle of cloud adoption. This means certain cloud vendors and technologies will fall by the wayside as adoption takes on critical mass. How, then, do you future-proof your cloud solution to make sure you don’t make a decision that you’ll regret later? Here are three ideas to consider. |
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Catch Small Failures Early with Agile Practices Agile is designed to keep failures small and manageable. It’s essential to be able to talk about small failures and ways to improve during the retrospective so that the teams can advance their agile practices. If your teams can’t talk about their small failures openly, there is a great risk of bigger troubles soon. |
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If You’re Working Too Much, Is It a Challenging Project or Bad Management? Projects sometimes encounter challenges that require team members to put in extra work. But if this is happening repeatedly, it's worth figuring out where the pressure is coming from. You may need to ask, “Is this project simply challenging, or is it being badly managed?” |
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Something to Remember When Managing Change at Work Grieving is usually associated with the loss of a loved one, but it’s equally relevant to loss triggered by changes in the workplace. If you are introducing or overseeing a change, it’s a mistake to belittle people’s reaction to the loss or excessively tout the benefits of the new way. Be sensitive to those affected. |
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Avoiding Continuous Bugs: Speed and Quality in DevOps Lots of DevOps initiatives focus on speed and frequency of deployment without an emphasis on quality. Bad testing practices in DevOps only deploys buggy software faster. Here are some tips to move toward a more effective testing process that supports a continuous delivery approach—without sacrificing quality. |
