Normalization of deviance refers to becoming blasé about counterproductive behavior or activities. The concept applies to processes that become ingrained in a team even though they contribute to negative outcomes, such as slipping deadlines. Employees become so accustomed to the deviance that, to them, it seems normal.

Teams don’t always understand the impact their roles have on the business outcome, so their lack of focus can affect software quality and lead to an array of disasters. You can help your existing testers become a high-performing QA team focused on goals. Here’s what you can do to transform how your QA team functions.

Mob programming is a whole-team approach to creating software where everyone works together on the same thing at the same computer. It's not a bunch of people watching one person write code, but rather everyone thinking, discussing, designing, and collaborating. Sound crazy? Here's how it improves the quality of code.