In this era of multitasking, you probably excel at listening even as you do other things. But it’s not enough to be skilled at listening if, in the process, you convey the impression that you’re not listening. Make sure the people you're communicating with know you're listening to them by employing these simple tips.

To successfully persuade someone of something, it’s important to keep in mind how you come across to others—when you’re trying to persuade and when you’re not. It's a good idea to build up trust and credibility before you need something, listen to others when they're in need, and think about tailoring your message.

A significant part of remaining relevant in the software industry is keeping up with development and testing trends. But organizations don’t always have a big training budget, so sometimes it falls to us to manage our own continuing education. Luckily, that can be as easy as discovering fresh ideas in a new book.