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The Role of the Test Manager in Agile In traditional software processes, test managers are responsible for all management aspects of their team. Agile, however, is self-directed, so teams handle all the usual duties. Still, there is a role for test managers in agile, and it’s much more strategic than it was before. Here are the opportunities for the role. |
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Accelerate Your DevOps Transformation by Focusing on Culture The toughest part of a DevOps transformation is the cultural changes required to make it successful, so to accelerate your transformation, figure out what they are as soon as possible. Explore your company's attitude toward innovation and the tools you have and how you use them, and it will make the change easier. |
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Creating an Environment That Encourages Resilience Creating environments at work that acknowledge that failures will happen—and supporting the efforts team members make to recover—can help your organization become more effective. You cannot predict every challenge, but by embracing risk and providing opportunities for people to experiment, you can be more productive. |
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Dealing with a Change-Resistant Manager With almost any change, whether a trivial adjustment in procedures or a large-scale organizational change, people will vary in their receptiveness to it. But if you and your teammates have some good ideas to improve processes and your manager keeps shutting them down, you may be dealing with a change-resistant manager. |
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Social Abilities Infuse Tech Know-How with Power Software testers tend to focus their personal development activities almost exclusively on boosting technical acumen, but social systems are just as important. Infusing tech know-how with social skills, such as communication, adaptability, collaboration, and problem-solving abilities, creates team and project success. |
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How to Offer Help in a Way That’s Actually Helpful When you see a coworker who’s stuck or upset, it’s natural to ask, “What can I do to help?" But this can be the wrong thing to do because the question, though well-intended, is too vague. It puts the burden on someone who is already stressed to identify the possible ways you might help. Here's what you can do instead. |
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Make a Point of Appreciating Others—and Yourself Offering appreciation is an easy yet powerful way to acknowledge a coworker’s efforts. It’s one of the best ways to say thank you. There are many ways to show appreciation, including verbally in person, over the phone or by email, or writing a note. And while you're at it, reflect on what you appreciate about yourself. |
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The 5 Levels of Listening: Which Does Your Team Practice? The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness. |