Manufacturing design looks a lot like software: You iterate through possible solutions, and the manufacturing itself is about repeating the making process. But building software means learning about the problem as you solve parts of it. For that, you want flexibility. How do you find your ideal process?

While processes may seem like overhead, you need defined, documented procedures to avoid problems. It's when processes exist just because "we've always done it that way" that they become a problem. Keep processes useful by asking questions and constantly verifying that the purpose behind them is relevant.

When new technology is introduced, QA teams usually have a period of scrambling to figure out how to support engineering efforts. Melissa Tondi identifies some key mobile challenges and talks about creating solutions to address them. The result: an efficient mobile test plan and minimal impact to the QA team.