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Bringing Empathy into Quality Engineering Testers have always been advocates for the end-user. But there are now more opportunities to be that advocate, including emotional intelligence-based testing and role-based testing, which form a critical part of empathetic testing. Building empathy into our software engineering process ends up benefiting everyone. |
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5 Common Mistakes Project Managers Should Avoid When you're responsible for leading a new software project, of course it’s impossible to steer clear of every single mistake. But there are plenty of common mistakes project managers fall into that can be easily avoided simply by being mindful of them. Here are five common mistakes PMs make that you should be wary of. |
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Before Rolling Out Products, Walk a Mile in Their Shoes Beyond focus groups and surveys, different paths lead to uncovering ways to delight your customers. It is important to recognize the problems, challenges, wants, and needs of people. “Before you criticize someone, walk a mile in their shoes” is also good advice for rolling out products. |
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“It Was More Complex Than We Thought”: Why Business Analysis Is Essential Many new project fields look simple from a distance because we only see the outputs and interfaces. But corner cases, bad data, users with special needs, regulations—getting inside a new knowledge domain and teasing out the special cases and unhappy paths is a skill. This is why business analysts are so important. |
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Refine Your Product Backlog Continuously to Improve Flow One way to address poorly defined product backlog items is to spend time refining the items as you go. Refining the backlog continuously helps the team deliver consistently and can lead to shorter planning meetings at the start of the sprint. It can even help improve reliability, velocity, and the quality of work. |
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The 6 P’s of Getting Started on a New Project Ideally, when an employee is transferred to an existing project, there would be at least one team member designated to train the new person. However, this isn’t always the case, and you may be left to fend for yourself. If you suddenly find yourself on a new project, take control and get started with the six P’s. |
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3 Myths about Software Project Managers People often have the wrong impression regarding the activities and responsibilities of project managers. You'll hear them say that managing a software project is all about delegating work and keeping the crew in line, but it's more than that. Let's debunk three common, pervasive myths about project managers. |
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Use Silence as a Powerful Tool to Get Feedback If you want feedback from your users, sometimes the best technique for gathering information is staying silent. After someone responds to your question, instead of continuing the conversation, just pause. This encourages the other person to keep talking, and that's when you may get the most valuable information. |
