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The Normalization of Deviance Could Be Hurting Your Team Normalization of deviance refers to becoming blasé about counterproductive behavior or activities. The concept applies to processes that become ingrained in a team even though they contribute to negative outcomes, such as slipping deadlines. Employees become so accustomed to the deviance that, to them, it seems normal. |
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The Power of a Single Question in Understanding Customer Needs People tend to see their circumstances as more unusual, difficult, or troublesome than anyone else’s. As a result, by asking about their problem, priorities, or responsibilities, you can gain important information about their situation and how they perceive it. Here's one question to learn a lot about your customers. |
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Things Managers Should Never Say Managers have to communicate regularly with the people they're managing. However, managers also need to try harder to be mindful of what they are saying, instead of speaking before they think. Here are some things a manager should never say—avoid these lines and people will be more likely to follow your lead. |
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5 Pitfalls Agile Coaches Must Avoid Successful agile teams often have a coach driving continuous improvement. While some coaches are effective initially, many eventually succumb to pitfalls that inhibit their team’s growth and fail to compel any lasting changes. Here are five common pitfalls of agile coaches in most projects that fail to improve. |
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The Importance of Goal Alignment in Agile and DevOps For agile and DevOps teams to succeed, there must be a common vision that strives for detailed customer-focused outcomes. There’s never a magic bullet to address goal misalignment, as the challenges are context-specific, but here are some approaches that help move organizations and teams toward better alignment. |
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A Checklist for Managing Go-Live Decisions and Risks If you have to replace a complex existing data system in production, decisions about when and whether to go live should be treated with gravity and care. One process that can help keep you honest is developing checklists that describe very clearly what is expected to be accomplished and verified at each milestone. |
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Why Laughter Is a Sign of Creative, Productive Teams Laughter is a sign that people feel relaxed and safe. In a workplace, safety leads to environments that enable more idea generation and innovation, so one approach to improving teammates' creativity and connection is to encourage laughter. But how can you do that so it doesn't feel forced? Steve Berczuk has some ideas. |
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5 Ways to Improve Your Project Management As a project manager, it's your job to cut through the noise to make clear objectives for your projects. But it’s not so easy to do, especially when your superiors or board are politely “suggesting” another action item. Help your team stay on track with these five tips to move more efficiently through your projects. |
