The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness.

Agile coaches often stress the importance of not overplanning because work is later changed or never done at all. But consequently, many teams then fall victim to underplanning and aren't equipped for a successful project. Here are some planning activities that are critical to do before your sprints start.

Some kindergartens are experimenting with new approaches to teaching, including letting students form groups to accomplish tasks that interest them, which also allows them to support and engage with each other. This is self-organization, the heart of Scrum. If five-year-olds can do it, your agile team likely can, too!