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Make It Easy for Your Customers to Provide Feedback The way some organizations request feedback ensures they don’t get much of it. If you really care about what your customers think of your product or service (and you should), you need to ask for feedback soon after the customer's interaction, give them time to respond, and allow space for their thoughts. |
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Z-Wave Open Sourced for Smart Home Applications Interested in adding network-connected thermostats, refrigerators, lighting, or security devices in your home? A portion of the most widely deployed wireless communications protocol in home automation has become available as open source, which may mean broadening availability of smart home technology. |
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When Can You Honestly Call Yourself Agile? If you're working more iteratively and incrementally and things are better for your team and your customers, can you call yourself agile? As long as you're improving, does it really matter what you call yourself? Johanna Rothman says yes. Unless you're following the Agile Manifesto, you aren't truly agile. |
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What’s in the Summer 2016 Issue of Better Software Magazine? The summer issue of Better Software magazine is now live! This issue includes a number of articles that emphasize state-of-the-art practices in the IoT, DevOps, and product-driven process, in addition to highlighting the roles of QA, women, and Millennials and the benefits they can bring to your organization. |
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When It Comes to DevOps, You Have to Start Small It’s never easy instituing a new methodology or practice into your team. If you want DevOps to be a major focus in order to improve communication and collaboration between development and operations, you can’t just make that happen with the wave of a wand and a couple of key buzzwords. |
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The Best Way to Communicate Project Quality Concerns When you encounter quality concerns in a project, it's important to let management know. But building an overly detailed list of faults and shortcomings undermines the impact of the important points and muddles communication. To effectively convey the crucial issues, you have to prioritize. |
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Practical Strategies for Tackling the Tasks You Dread Not everything we do at work is enjoyable. We can try reframing the more irksome duties in terms of means to an end, but sometimes, even with a mindset adjustment, there are still jobs we dread—and that can make them difficult to finish effectively. Here are some tips for tackling your most tiresome tasks. |
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Contemplating What Constitutes an Organizational Crisis It can be hard to envision what would constitute a crisis for your organization until you’re facing one. But defining what events could be disastrous for your company is the first step toward planning for them—and having an emergency plan could be the difference that helps you respond in time. |