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That’s a Great Idea! Let Me Get Back to You… Being responsive to customer needs and desires is not a bad thing—the decision to accept, reject, or defer a change is something that should be considered in light of the consequences of the delay. |
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Human Resource Management, Multi-Tasking, and Waves Some tolerate multi-tasking better than others. Beyond tolerance and even the ability of some people to switch contexts more efficiently than others is an effect of multi-tasking that most of us have experienced but rarely discuss. |
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