If you want feedback from your users, sometimes the best technique for gathering information is staying silent. After someone responds to your question, instead of continuing the conversation, just pause. This encourages the other person to keep talking, and that's when you may get the most valuable information.

This may not be what testers want to hear, but Ingo Philipp is convinced we can't ever answer the question "Did we find all bugs?" It all comes back to the fact that testing can prove the presence of bugs, but not their absence. Here, Ingo explores how we find and fix bugs, as well as the notion of quality assurance.

The test pyramid is a valuable visual in agile. In particular, it argues that unit tests should make up the majority of tests, and while agile teams recite this principle, it is often not clear why it is so important. Here are five reasons unit tests should make up the majority of tests written for an application.