To successfully persuade someone of something, it’s important to keep in mind how you come across to others—when you’re trying to persuade and when you’re not. It's a good idea to build up trust and credibility before you need something, listen to others when they're in need, and think about tailoring your message.

When organizations are distributed across multiple locations, it brings questions about how much each location should have a unique identity relative to the larger company. While a theme of “we are one” is common, it’s better to embrace the differences and work toward being a cohesive group that celebrates diversity.

As companies move to agile and DevOps, silos are coming down and there is more interaction and collaboration among teams. Quality is also becoming everyone's responsibility for the entire software development lifecycle. Quality is more than just testing: Consider a quality value stream along the overall value chain.