People and Teams
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To Serve Clients Better, Learn Their Perspective If your goal is to improve service delivery to your customers, it's a good idea to ask for and incorporate input from those very customers. Invite your clients to outline priorities, get clarification on points that confuse them, and vent frustrations. They'll appreciate being heard, and you'll both learn a lot. |
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3 Ideas to Prevent ‘All Talk and No Action’ Meetings When many people are speaking in a meeting but it never translates into meaningful actions later on, it can leave us frustrated. But with some planning and collaboration, we can facilitate ways to make it easier for people to communicate better. Here are three ideas for a little less conversation, a little more action. |
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Better Check This List: Worst Passwords of 2018 We’ve embraced the IoT in our everyday lives, yet with so many connection points, there’s a risky habit too many of us still need to break—using weak passwords. SplashData evaluated more than five million passwords leaked online during the previous year and compiled the top worst passwords for 2018. |
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5 Steps to Be More Productive There’s a common misperception that productivity implies getting more things done all at once. But it really means getting things done persistently at a moderate pace. You also don't need to change your routines drastically to be more productive. Even small changes can make a significant impact—like these five tips. |
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Use Silence as a Powerful Tool to Get Feedback If you want feedback from your users, sometimes the best technique for gathering information is staying silent. After someone responds to your question, instead of continuing the conversation, just pause. This encourages the other person to keep talking, and that's when you may get the most valuable information. |
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4 Reasons Cybersecurity Is More Important Than Ever Ignoring cybersecurity risks can be disastrous. And as recent hacks and scams have shown, it is not only large organizations or corporations that are being targeted, but also the personal data of everyday people. Here are four reasons cybersecurity is more important than ever, as well as ways you can protect yourself. |
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Does Your Boss Waste Your Time? It's good to eliminate any time-wasting practices, but that can be tricky when they come from your boss. Manager-imposed time wasters include micromanaging, holding unneeded meetings, requiring unnecessary status reports, and issuing ambiguous instructions. Here's how to broach the subject and get some time back. |
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Make the Most of Your Downtime with the 3 P’s Downtime doesn’t need to mean unproductive time. It doesn’t have to be spent passively waiting for your next assignment. Instead, you can take advantage of your downtime and use it productively. If you want to maximize your downtime but don’t know where to start, focus on the three P’s: product, process, and people. |
