Naomi Karten

Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for TechWell.com. When not working, Naomi's passion is skiing deep powder. Contact her at [email protected] or via her Web site, www.nkarten.com.

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All Stories by Naomi Karten

Why Smart People Sometimes Do Dumb Things

Smart people sometimes do things that are not so smart. In fact, smarter people are actually more vulnerable to thinking errors than those who are less smart, causing them to make unwise decisions. If you’re a smart person, the smartest thing you can do may be to recognize the ways in which you are not so smart.

Handling the Emotional Turmoil of Organizational Change

Chaos, confusion, and emotional turmoil are not unusual during major organizational change. Nevertheless, even people at the top sometimes minimize the impact of the change on employees—and on themselves. Worse, they sometimes do so dismissively. It's important not to underestimate the challenge of managing change.

How Face-to-Face Meetings Can Heal Team Conflicts

When distributed teams have a conflict, it's easy for one team to place the blame entirely on the other and even start to think of them as disagreeable, incompetent, and worse. This fault-finding can be especially bad when the parties have never met. Face-to-face meetings can make all the difference in improving trust.

Avoid Overthinking and Make Decisions Faster

Overthinking is not the same as being cautious and methodical about making a decision. By contrast, despite the amount of analysis overthinkers do, they may never get any closer to actually making a decision. If you’re an overthinker—or even just want to make decisions faster—try these tips to be more decisive.

During Times of Major Change, Keep People Informed

During times of major change, readily available information can help reduce the fears of those affected about what it means for them. If you’re involved in implementing change, it’s wise to keep people informed—not just about the change itself, but also about its impact on processes, responsibilities, and expectations.

Preventing Workplace Miscommunication

When one person says something that the other one misinterprets—a very common type of workplace miscommunication—the conversation often moves on with neither party realizing what happened. Being able to discover a misinterpretation and straighten it out before it escalates into a serious tangle is an important skill.

Let the Outdoors Help You Reduce Work Stress

Studies have found that natural environments can promote positive emotions and heighten physical and mental energy. If you're feeling stressed in the office, try to go outside briefly, take a short walk, commune with the trees if you’re able, and get back to work. You just might feel reinvigorated.

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