performance monitoring
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How Tech Companies Can Make Gamification Go to Work for Them Gamification isn’t just about leaderboards and having fun at work. This technique has become an increasingly valuable business practice for understanding which behaviors will drive desired outcomes. From increasing sales to getting more feedback from users, gamification is establishing real worth. |
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IBM Supercomputer Watson Now a Customer Service Agent Watson, IBM’s supercomputer that was introduced to the world on Jeopardy!, is trying out a new gig as a customer service agent. The artificial intelligence system will use its capacity to respond to natural language by answering call center customer service requests from everyday people. |
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Why Software Configuration Management Metrics Are Important Joe Farah writes about the importance of software configuration (SCM) metrics. Software metrics help us build better software, and SCM metrics help us to better manage the built software. The metrics give you a better handle on what is really going on in your product development environment. |
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When Smart People Do Dumb Things Smart people obviously do a lot of smart things or they wouldn’t be considered smart people. But smart people sometimes do dumb things too. Naomi Karten gives us the rundown on what causes otherwise intelligent people to behave in foolish ways. |
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How to "Manage" Your Former Peers and Friends If you’ve just become a manager or executive, and you’re now going to be managing people who used to be your colleagues and pals, your relationships with your former peers will change. You may prefer that the relationships don’t change, but they can, they will, and if you are to succeed, they must. |
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Using Security to Combat Bad Outsourcing It's been reported that a man named Bob outsourced his development role to a firm in China for close to one-fifth of his wage. The good news from all of this is that the company's monitoring system caught Bob, which highlights the importance of security—and the monitoring of it. |
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How to Manage Work-from-Home Employees Who wouldn’t want to work from home? For many, it’s the ideal set-up, and it’s not surprising that work-from-home arrangements are more common than ever. Naomi Karten writes on how management can create a productive work environment for remote employees. |
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Are You Addicted to Twitter? The number of people becoming addicted to Twitter is so prevalent that researchers have coined the name social media addiction disorder. Naomi Karten looks at the criteria used to determine whether or not you are addicted to this ever-present social media platform. |
