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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
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Brainstorming 2.0: Generate Better Ideas with Brainwriting For decades brainstorming has been our go-to method for ideation, yet it holds back our success when the environment doesn't encourage everyone to contribute. Instead, try brainwriting—writing ideas on paper and letting teammates iterate on them. It improves not only the quantity of ideas you get, but also the quality. |
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The 4 C’s of Business Success Business success in the software world depends on many factors, but certain tactics apply whether the company is large or small, in a niche or a wide market. Organizations should focus on these four components—customers, competition, content, and creativity—to craft a smart strategy for success. |
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8 Mistakes Managers Make when Working with Remote Teams When managing a remote team, usual practices apply, but there are some additional considerations you should think about. You need to be sure not to make any blunders that would affect the productivity and happiness of your staff. Here are eight common mistakes managers of remote teams make that you should try to avoid. |
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Maintaining Technical Excellence: A Slack Takeover with Jeff Payne Thought leaders from the software community are taking over the TechWell Hub for a day to answer questions and engage in conversations. Jeff Payne, the CEO and founder of Coveros, hosted this Slack takeover, discussing agile transformation, automating documentation, and how leaders can maintain technical excellence. |
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Drafting the Right Software Professional for Your Fantasy Team Teams are systems made up of individuals with different strengths and weaknesses. When people are cooperating on a team—whether in software development or football—sometimes those strengths and weaknesses can be complementary, and other times they can be out of alignment. Be sure to draft the player your team needs. |
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Aesop and Agile: A Moral for Effective Teamwork When a manager sees a problem on their team, they often want to act quickly to correct it. But if you take a “fix it” mentality too far, while you might get past the initial impediment, you have done little to help the team work better in the future. Let's look at another approach, based on one of Aesop's Fables. |
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Alleviate Employees’ Stress through One-on-Ones Simply having one-on-ones because they’re expected is not enough to realize their potential. To make one-on-ones effective, as the manager, you’ve got to be available, prepared, and engaged. It has to be more than a one-way status update. Here's how to use these meetings to promote trust, growth, and creativity. |
