Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively.
Brianne O’Brien is a Program Manager at Secure Decisions. She has over 30 years of experience in the software industry encompassing multiple domains as a software engineer, test engineer, trainer, analyst, and program/project/transition manager for numerous Research & Development projects in the areas of cyber security, software assurance, cyber experimentation, decision support information visualization, medical practice management, adaptive literacy intervention technology and avionics embedded systems within government, military and commercial environments.
Presenter at IEEE International Symposium on Technologies for Homeland Security, US-CERT GFIRST and Software Test Professionals conferences.