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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
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DevOps Isn’t Just about Releasing Faster When organizations start moving to DevOps, one of the first things they focus on is automation. It makes sense: Automated deployment tools are easy to explain, and implementing them usually shows value right away. But speed isn’t the only (or even the best) reason to move to DevOps and an automated release pipeline. |
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The Value of Security Testing in QA For many organizations, traditional testing groups are separated from the IT security group. But having traditional testers perform some security testing efforts is a great way of achieving a balanced approach to shifting left while being mindful of staffing and budgetary challenges. It also has some great advantages. |
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Advice for New Leaders One of the more challenging tasks for a new leader is joining a new organization. There is an interesting balance that must be struck in making it clear that there’s a new sheriff in town without being disrespectful or dismissive of your predecessor and the organization they established. Here's how to get it right. |
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What Else Should I Be Asking You, and Other Job Interview Questions It can be tricky to know just what you should be asking a candidate during a job interview, even if you know about the position and its requirements. Try making a list of potential questions, allowing enough flexibility to choose in the moment and as the candidate’s responses warrant. Here's what should be on it. |
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8 Mistakes Managers Make when Working with Remote Teams When managing a remote team, usual practices apply, but there are some additional considerations you should think about. You need to be sure not to make any blunders that would affect the productivity and happiness of your staff. Here are eight common mistakes managers of remote teams make that you should try to avoid. |
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What’s Next for Virtual Reality? When most of us think of virtual reality, what comes to mind is fitting on a headset to experience a computer-generated simulation of a three-dimensional environment. However, the recent TED conference had a different “shared immersive reality” experience that doesn’t require headgear. Here's what's new with VR tech. |
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Visual Regression Testing: A Critical Part of a Mobile Testing Strategy Despite our best efforts to replicate customers' behavior in our test automation suites, teams often forget about nonfunctional requirements. An important one is visual perception—how users see and feel each application they use. Visual regression testing can fill a significant gap in user experience expectations. |