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3 Mistakes Teams Make When Choosing a ScrumMaster One cause of agile project failure is choosing the wrong person as your ScrumMaster. While a bad ScrumMaster is a problem for any team, it is particularly bad for teams new to agile, as the team won’t know they are being led down the wrong path. Here are three mistakes organizations make when choosing a ScrumMaster. |
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The Normalization of Deviance Could Be Hurting Your Team Normalization of deviance refers to becoming blasé about counterproductive behavior or activities. The concept applies to processes that become ingrained in a team even though they contribute to negative outcomes, such as slipping deadlines. Employees become so accustomed to the deviance that, to them, it seems normal. |
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The Power of a Single Question in Understanding Customer Needs People tend to see their circumstances as more unusual, difficult, or troublesome than anyone else’s. As a result, by asking about their problem, priorities, or responsibilities, you can gain important information about their situation and how they perceive it. Here's one question to learn a lot about your customers. |
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Things Managers Should Never Say Managers have to communicate regularly with the people they're managing. However, managers also need to try harder to be mindful of what they are saying, instead of speaking before they think. Here are some things a manager should never say—avoid these lines and people will be more likely to follow your lead. |
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5 Pitfalls Agile Coaches Must Avoid Successful agile teams often have a coach driving continuous improvement. While some coaches are effective initially, many eventually succumb to pitfalls that inhibit their team’s growth and fail to compel any lasting changes. Here are five common pitfalls of agile coaches in most projects that fail to improve. |
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The Importance of Goal Alignment in Agile and DevOps For agile and DevOps teams to succeed, there must be a common vision that strives for detailed customer-focused outcomes. There’s never a magic bullet to address goal misalignment, as the challenges are context-specific, but here are some approaches that help move organizations and teams toward better alignment. |
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Why Laughter Is a Sign of Creative, Productive Teams Laughter is a sign that people feel relaxed and safe. In a workplace, safety leads to environments that enable more idea generation and innovation, so one approach to improving teammates' creativity and connection is to encourage laughter. But how can you do that so it doesn't feel forced? Steve Berczuk has some ideas. |
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4 Impediments to Nurturing a Feedback-Rich Culture Being able to have open, candid conversations that fuel learning, growth, and improvement is critical to a team’s success, so it is important to look out for impediments that can get in the way of having a feedback-rich culture. Here are four common impediments to watch for, as well as behaviors you should nurture. |
