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Dealing with Chronic Complainers in the Workplace At work, you don’t always have the option to steer clear of chronic complainers. If you're kind (and patient), you can listen and empathize. But if that doesn't sound appealing, there are other options. Read on to learn some suggestions for deferring and discouraging complaining coworkers. |
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Finding the Right Ratio of Software Testers to Developers for Your Team Many organizations struggle with finding the optimum ratio of testers to developers. Linda Hayes explains that there's no one right answer. It depends on your needs for planning, test environment and data management, requirements analysis, test design, execution, diagnosis, reporting, and defect management. |
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Why Agile Begs for Better Team Communication How do you promote effective communication among a group of individuals, especially in agile? That’s the big question. In a world where some people might even have differing definitions of the actual word “communication,” it can seem impossible to get everyone on the same page. |
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Creating Effective Processes to Deliver Quality Software Delivering complex systems depends on software processes that guide the work on a daily basis. Much has been written about the evils of verbose waterfall processes, but the truth is that not having enough process also makes it impossible to deliver enterprise software without making many mistakes. |
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3 Key Elements of the Open Source Mindset Adopting open source tools isn’t a seamless, pain-free process. The benefits can be invaluable, but it’s important to note that most companies moving from packaged tools into the open source world often go through a technology shock. It takes the right people, processes, and planning to succeed. |
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Attributes of Good Managers: Not Always What You Think When we call someone a good manager, we’re reacting to just a few things about the person’s style or behavior that impress us. As a result, people differ in their views of what exactly makes a good manager. Depending on personal experiences, a boss you can't stand might be a great manager to someone else. |
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Feedback Challenges in Self-Organizing Teams Self-organizing agile teams can present challenges when you want to give individual feedback. Everyone can see the results of what the team accomplished, but the contribution of each person is less apparent. Steve Berczuk has tips for managers and team members on noticing and getting noticed on agile teams. |
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How (and How Not) to Say Thank You at Work The fact that there are so many sites dedicated to how you should show thanks at work indicates that people are often confused on the subject. But expressing your gratitude to managers, employees, and coworkers doesn't need to be difficult. Naomi Karten gives examples of what you should—and shouldn't—say. |
