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The Art of Giving Feedback Your Team Will Act On Giving good feedback is hard. A common pattern we follow—especially when we have to give negative feedback—is starting with something positive, addressing the problem, and ending with something else positive. But it turns out this "feedback sandwich" method isn't the most effective. Here are some better ways. |
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Go-Live Lessons: The Path from Software Development to Production On systems integration projects where a vendor is building or configuring a system for a client, you sometimes cross the canyon from development to production and maintenance in several smaller bounds rather than one big leap. A warranty period after go-live can help stakeholders confidently monitor quality. |
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Navigating the Culture of Global Organizations Many companies have very strong cultures and expect employees to embrace their values and view of the world. That can be difficult enough in familiar cultures, but in today's connected world, you may interact with colleagues all over the globe. Understanding their norms and communication styles is essential. |
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Software Project Management: The Responsibility of Communicating Quality Trade-Offs Some requirements are negotiable, even if it sounds like they aren’t. But expectations have to be managed carefully to avoid problems. Payson Hall explains that when executives agree to sacrifice quality in order to hit a deadline, it's up to the team to ensure they understand the tradeoff and possible risks. |
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Agile Methods for Tackling the Work You Don’t Want to Do We all have work we don't want to do. Some of it is boring or unpleasant, but there's another type: work we don't know if we can finish to our satisfaction. It's hard to tackle a task you're not an expert at. Johanna Rothman offers two classic project management approaches to face the work you're putting off. |
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How Innovation Really Happens We tend to seek out creative ideas that will result in innovation, thinking that will bring about success. But popular theories of how innovation happens are actually wrong; more work is required than some think. There is more to innovation than just great ideas—and there is more to success than innovation. |
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Creating Effective Processes to Deliver Quality Software Delivering complex systems depends on software processes that guide the work on a daily basis. Much has been written about the evils of verbose waterfall processes, but the truth is that not having enough process also makes it impossible to deliver enterprise software without making many mistakes. |
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The Test Expert’s Role in DevOps If our goal as testers is to build and release code more rapidly, frequently, and reliably, we must also align and integrate our testing practices, testing tools, test cases, test data, and test environments into continuous integration, testing, and deployment. A DevOps culture yields all new opportunities. |