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To Use or Not to Use? Debating Clichés in Your Writing It's hard not to speak in clichés at work; they're so ingrained in how we communicate, they just come out. But what about in your writing? Yes, clichés are overused, but there's a reason: Everyone knows what they mean. Should you use these perhaps worn-out phrases when you write, or is there a better way? |
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Worried You Might Mumble? Here’s How to Speak Clearly Feeling nervous, being afraid of saying the wrong thing, or just talking too quickly are some of the main reasons people mumble when they speak. Often, however, people don't even realize they're mumblers. If you think you may be one, read on to learn how to speak confidently and—of course—clearly. |
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How to Deal with an Underperforming Employee (without Making It Awkward) Sometimes, an employee's ability just falls short of what your team needs. Talking to an employee about his performance can be uncomfortable, but it doesn't need to be. You need to make sure they know what’s expected of them, what kind of improvements you’re seeking, and how you’ll gauge their improvements. |
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Avoid Embarrassing Glitches: Proofread Your Documents To avoid embarrassing errors in your emails, documents, and proposals, it's a good idea to proofread. But simply glancing over what you wrote isn't enough. Naomi Karten gives some tips for thorough proofreading, such as coming back to your document later, printing it out, and reading it out loud. |
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The Risk of Negative Customer Experiences If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences. |
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Overcoming Writer’s Block Those who claim that writer's block is a myth maintain that feeling stumped in writing usually has a simple cause. That’s no doubt true, but it’s irrelevant if you don’t know the cause. Naomi Karten has experienced writer's block, and if you have, too, she provides a number of ideas to help get you unstuck. |
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Testers, Tech It Up! Become More Technically Competent As our world becomes more complex, the demand for technical testing expertise is going up. While there will always be a need for domain specialists, we also need just as many technical testing roles—particularly with programming skills. Mike Sowers has some ideas on developing additional technical expertise. |
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It’s a New Year, and It’s Time to Face Your Fears Instead of making the same old New Year’s resolutions as everyone else and then abandoning them before the end of January, maybe the perfect resolution this year would be to tackle one of your greatest fears. Read on to learn how to acknowledge your fear and how it affects you, then set a goal to overcome it. |
