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Make Your Customers Feel the Wait Was Worth It Sometimes the only way you can give customers adequate attention is to make other customers wait. In this age of impatience, some people won't like to hear that. But the way you treat those who have had to wait can make a big difference in how satisfied they are with your services. Read on for some advice. |
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How to Listen Actively (or At Least Seem Like You Are) Let's be honest; some people are boring to listen to. Still, when you give someone the impression that you're not listening, to that person, you're not listening. Here are some tips that can help you—both in actual listening, and in just conveying that impression (even if you’re not hanging onto every word). |
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Promoting Sustainable Test Automation Truly sustainable test automation imparts minimal impact on people and processes over the years. It is achieved by deploying automation frameworks that shield testers and processes from the automation tools and technologies that are constantly evolving. Carl Nagle tells you how to attain long-term success. |
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How Performance Testing Stands Apart Performance testing is fundamentally different from other types of tests, especially functional testing. Performance testing does not utilize test cases as we typically see them. Dale Perry details how to create a successful performance test, including designing an operational profile and load-based tests. |
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Jelly Beans and Defect Classification: Different Strategies for Success When there’s a bowl of jelly beans, some people grab a few at random, but most of us have favorites. If you're crafty and have flexible standards, you can maximize consumption by adjusting your criteria as colors dwindle. Classifying defects should not be like choosing jelly beans; you need firm standards. |
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Do You Understand the Risk of Yes/No Questions? Language is ambiguous in the best of cases, but the risk of miscommunication soars if someone answers a question with only "yes" or "no." However, it can be awkward to ask “Can you repeat what I said?” or “Are you sure you understand?” Naomi Karten has some suggestions for communicating beyond. |
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Self-Improvement, or How to Work Up to Your Potential Have you ever been told you have “a lot of potential”? It's meant as a compliment, but it can be a little insulting if you feel you're already working up to your potential. Johanna Rothman shares the steps she took to gather data, assess her work, and discover whether she's working up to her full potential. |
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Handling a Check Failure in Test Automation What happens on your team when a check (what some call “automated test”) fails? Regression tests or checks that are effective toward managing quality risk must be capable of sending action items outside the test/QA team quickly. How do you provide fast, trustworthy quality communications from your team? |
