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The Google-fication of Uber We have Uber to thank for a new way to describe any job performed by part-time, temporary workers who are hired or dispatched via an app. There is an “Uber” for a wide array of jobs, and the list keeps growing. This story looks at some of them—and at whether this business model will keep growing. |
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Two Tales of Sloppy Service (and Their Very Different Outcomes) This story details two tales of sloppy service—but they have very different endings. In one case, the company representative refuses to acknowledge error or make up for inconvenience, but in the second, the rep apologizes and goes above and beyond to make it up. Which do you think retains customers? |
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What Mobile Payment Solutions Need to Take Off With all the growth we are witnessing in the mobile space, mobile payment solutions seem to be the way of the future. However, these solutions have to be robust and win the confidence of merchants, payment processors, and end-users in order to really take off. What will it take for that to happen? |
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Exploring Your Beliefs about Your Customers Have you and your coworkers ever discussed your beliefs about your customers? Or questioned those beliefs? You may surprised at the discrepancy between what you think your customers want and what they actually want. It's a good idea to reconsider every now and then and shake up the status quo. |
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“So, How’s It Going?” Thoughts on Reporting Project Progress People near the top of your org chart often want project status updates to be short and sweet. But oversimplified measures risk miscommunication. Be thoughtful when someone asks, “So, how’s it going?” If you summarize too much, you can lose context, and these managers may feel misled later. |
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Managing Enterprise Application Portfolios Using Cloud Marketplaces Cloud marketplaces, where customers can purchase component applications, have been around for a few years, but with an increasing interest in moving enterprise applications to cloud services, there is a new push to add features and functionality that appeal to not only their core SMB market segment. |
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Thanks to Smarter Analytics, Big Data Will Be the Talk of 2015 Just because big data—which has become one of the most talked about buzzwords in the industry—hasn’t reached its full potential yet doesn’t mean it won’t. Better analytics and a greater understanding of the science behind big data will go far to make big data a much more prominent tool in 2015. |
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Moving from Information Technology to Business Technology New technologies such as big data, the Internet of Things, and enhanced mobile capabilities call for new processes. Today, IT departments must have a deeper understanding of the businesses they serve, the professions they automate, and how technology is best employed—from a business perspective. |
