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The Abstraction Problem As technical people, when we give too much information in a project status meeting, we can overwhelm managers. Worse, if we don’t answer the implied question ("When is this thing going to be done?"), the managers will get answers elsewhere. Read on for ideas to get you speaking the same language. |
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The Weakest Link in Your Chain There is a saying that a chain is only as strong as its weakest link. DevOps helps establish a pipeline to automate application and systems software deployments. DevOps also has an amazing way of very quickly discovering exactly which link in the deployment chain needs to be fixed or replaced. |
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The Real Cost of App Unavailability—and How to Avoid It Availability is often associated with load, but not necessarily with overall functionality and compatibility. However, with the number of apps flooding the marketplace, these other parameters are becoming increasingly important to consider. Building the right support team can help promote success. |
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Goals Are Good, but Adaptation Is Often Better Setting goals is admirable. But in doing so, you can't neglect the possibility of change. What good is achieving your goals if they became irrelevant or the assumptions behind them were incorrect in the first place? It's smarter to focus on the ultimate outcome you want, not just compliance to plan. |
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Long-Term Trends: Project Schedule and Productivity on the Decline QSM recently completed an analysis of how project schedule has changed over time and the subsequent impact on effort and productivity. The results indicate that project size, effort, and productivity have all decreased over time. This story explores the findings and shares some related observations. |
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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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Web Accessibility and a Call for Action Tim Berners-Lee, inventor of the World Wide Web, said, "Access by everyone regardless of disability is an essential aspect." But websites using sophisticated visual effects make it difficult for the blind and disabled to have equal access. It's important to design and configure sites for everyone. |
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Analyzing the Value of a Test Tool Approach Many test managers want to assess the value of their test tool approach. There is a way to do it that does not require writing code—only the ability to read it a little. Matt Heusser helps you figure out if what your team is doing is working, what you could drop, and what might be worth picking up. |
