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Where Are All the Great Software Testers? It can be difficult to find great software testers for senior roles; often, the people you want to hire are the ones who are already gainfully employed. Michael Sowers gives his suggestions for identifying qualified and experienced software engineers who can deliver on senior testing role accountabilities. |
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Make Your Customers Feel the Wait Was Worth It Sometimes the only way you can give customers adequate attention is to make other customers wait. In this age of impatience, some people won't like to hear that. But the way you treat those who have had to wait can make a big difference in how satisfied they are with your services. Read on for some advice. |
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How to Listen Actively (or At Least Seem Like You Are) Let's be honest; some people are boring to listen to. Still, when you give someone the impression that you're not listening, to that person, you're not listening. Here are some tips that can help you—both in actual listening, and in just conveying that impression (even if you’re not hanging onto every word). |
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Do You Understand the Risk of Yes/No Questions? Language is ambiguous in the best of cases, but the risk of miscommunication soars if someone answers a question with only "yes" or "no." However, it can be awkward to ask “Can you repeat what I said?” or “Are you sure you understand?” Naomi Karten has some suggestions for communicating beyond. |
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Self-Improvement, or How to Work Up to Your Potential Have you ever been told you have “a lot of potential”? It's meant as a compliment, but it can be a little insulting if you feel you're already working up to your potential. Johanna Rothman shares the steps she took to gather data, assess her work, and discover whether she's working up to her full potential. |
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A Perspective on Other People’s Perspectives Whenever someone behaves in a way that seems inappropriate or counterproductive, it seems useful to wonder what might be going on to trigger that behavior. In the workplace, this matter of perspective requires only that you accept that your colleagues and coworkers face challenges similar to your own. |
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The Search for Unusual Productivity Tips There are countless articles about how to be more productive, with tips that are good but familiar. But what about improving productivity by working less? Or not caring as much about your job? Read on to discover some tips for being more productive that you probably haven't heard before. |
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Software Testing: A Social Responsibility As businesses and consumers embrace big data and analytics, mobile, cloud, the IoT, and other rapidly emerging technologies, the expectation that software "just works" is rising exponentially. Equipping our technical workforce with the best education and training, tools, and approaches is critical. |
