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The 5 Levels of Listening: Which Does Your Team Practice? The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness. |
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Becoming a Charismatic Leader Charismatic leaders can accomplish some things that may be more difficult for leaders who aren’t charismatic: They can sell the vision in a way that makes people buy into the possibilities. They can inspire people to do their best and thereby achieve results that other leadership styles can’t do as readily. |
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Security Is Critical, So Why Don’t We Take It Seriously? Once you move into banking applications or anything related to healthcare, it becomes more and more important for developers and testers to guarantee that all the data they’re gathering from their users is locked behind the biggest, most bulletproof safe you’ve ever seen. |
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The Spectrum of Negotiation: Using the Right Skills for the Context Negotiation occurs on a spectrum, and different tactics apply in different situations. For instance, you’d treat a one-time transaction differently from an ongoing client relationship you want to nurture. Have you developed effective negotiating skills? Are you applying negotiating skills appropriate for the context? |
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Recognizing and Reversing a Culture of Blame A culture of blame is one in which people are reluctant to accept responsibility for things that go wrong. Finger-pointing becomes an automatic response. It's nearly impossible for one person to reverse a culture of blame alone, but it is possible to demonstrate on a small scale what appropriate behavior looks like. |
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The Difference between Groups and Teams Have you thought about what makes a team versus just a group of people working on the same thing? The difference is not purely semantics; it's a question of goals. A group is some individuals working together to get something done, while a team shares the same purpose. Do you share values and a mission with your team? |
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Self-Organization: What Your Scrum Team Can Learn from Kindergarteners Some kindergartens are experimenting with new approaches to teaching, including letting students form groups to accomplish tasks that interest them, which also allows them to support and engage with each other. This is self-organization, the heart of Scrum. If five-year-olds can do it, your agile team likely can, too! |
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How to Dissuade Your Boss from Making a Bad Decision If your boss is about to make a decision that you think is a bad one, it's important to be mindful of how you address your concerns. Even if all your points are valid, if you make them in a brash or condescending manner, it won't matter. Here are some tips for dissuading your boss from a bad choice in an effective way. |
