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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
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Brainstorming 2.0: Generate Better Ideas with Brainwriting For decades brainstorming has been our go-to method for ideation, yet it holds back our success when the environment doesn't encourage everyone to contribute. Instead, try brainwriting—writing ideas on paper and letting teammates iterate on them. It improves not only the quantity of ideas you get, but also the quality. |
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Empathy-Driven Development: A Slack Takeover with Andrea Goulet Thought leaders from the software community are taking over the TechWell Hub to answer questions and engage in conversations. Andrea Goulet, the CEO of Corgibytes, hosted this Slack takeover and discussed how to help teams that want to be agile but aren't, and the importance of empathy in developing software. |
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Down-to-Earth Benefits from NASA's 3D-Printed Habitat Challenge To advance the technology needed to create sustainable housing solutions for trips to the moon, Mars, and beyond, as well as here on Earth, NASA is conducting the 3D-Printed Habitat Challenge. Teams compete to construct dwellings out of local, indigenous, or recyclable materials, and designs are out of this world. |
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DevOps Isn’t Just about Releasing Faster When organizations start moving to DevOps, one of the first things they focus on is automation. It makes sense: Automated deployment tools are easy to explain, and implementing them usually shows value right away. But speed isn’t the only (or even the best) reason to move to DevOps and an automated release pipeline. |
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Getting Faster Pull Requests in an Agile Environment Pull requests may not seem to fit into agile development, but they can work well if done right. If you can maintain feedback on your working software from frequent integration, using PRs can help people understand your code. The speed at which PRs can be reviewed depends on three things: context, size, and atomicity. |
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The 4 C’s of Business Success Business success in the software world depends on many factors, but certain tactics apply whether the company is large or small, in a niche or a wide market. Organizations should focus on these four components—customers, competition, content, and creativity—to craft a smart strategy for success. |
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The Value of Security Testing in QA For many organizations, traditional testing groups are separated from the IT security group. But having traditional testers perform some security testing efforts is a great way of achieving a balanced approach to shifting left while being mindful of staffing and budgetary challenges. It also has some great advantages. |