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Communicating to Customers That You Care How can you communicate caring to your customers if your job doesn’t lend itself to demonstrating in person how hard you’re trying? Fortunately, showing evidence of caring is not about scurrying around; it’s about interacting with customers in a way that says you’re listening to them and taking their needs seriously. |
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How to Be a Team Player Some people think of themselves as team players because they're technically savvy, hard workers, and strong contributors. But these traits alone don’t make someone a team player. Teamwork, after all, is the process of working together to achieve a shared goal. Team players collaborate to solve problems. |
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Creating a Company Culture Where Agile Will Thrive A so-called generative culture has all the characteristics necessary to support self-directed teams, shared responsibility, experimentation, and continuous process improvement. But what about the rest of us? Most large organizations don't have a culture where agile will take hold so easily. Here's what needs to change. |
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The Importance of People in Software: A Tribute to Jerry Weinberg Gerald Weinberg's work inspired many to be better engineers and better leaders. Although he’s no longer with us, his message about the role of people in building quality software lives on in his writings and in those who have learned from him. Here, Steve Berczuk recalls some of Jerry Weinberg's most influential books. |
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16 Questions to Assess Your Response to Major Change If your responsibilities include guiding others through major change, you might find it instructive to assess your own behaviors and response to change. The sixteen questions here can help you do just that. You can also use these questions to facilitate a discussion with your team about a current or upcoming change. |
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3 More Fundamentals of a Successful Testing Team Many QA managers seek a formula for creating an effective testing team. While they may pursue endless tools and lifecycle approaches, the answer is actually simpler. These three fundamentals will ensure you’re leading your test engineers in the right direction and building a world-class testing organization. |
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An Agile Framework for Improving Your Hiring Process When hiring, adopting a framework to help you screen candidates can save a lot of time. However, much like adopting Scrum to improve your software development, following a framework won’t magically guarantee perfect results. But a framework will give you the tools to start off better, and to improve over time. |
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Dealing with a Coworker You Can't Stand If you worked with someone years ago who was highly unlikable, it’s natural to assume that the person is just as unappealing now. If circumstances bring you together again, it’s unlikely you’ll find the person tolerable. You might as well expect the worst because once a jerk, always a jerk, right? Not necessarily. |
