Organizations are beginning to give a lot of attention and importance to accessibility engineering as part of their usability efforts; however, this has not translated into implementation strategies that have reached the market. Why is there a reluctance to venture into full-fledged accessibility engineering?

The first step in any significant software procurement is to assure there is a clear definition of the business problem being solved. If you don’t know what you want, you aren’t prepared to negotiate for it, so you'll end up with a system or tool that isn't what you need—and you'll likely be disappointed at delivery.

When we design, build, test, and deliver software, it is imperative that we provide our users with what they need—not what we want, but what that they want. We need to understand the scope and breadth of the user base. Here are three questions to ask to learn more about how users experience your software.