When we design, build, test, and deliver software, it is imperative that we provide our users with what they need—not what we want, but what that they want. We need to understand the scope and breadth of the user base. Here are three questions to ask to learn more about how users experience your software.
Chris Porter is a Lecturer with the Computer Information Systems department at the University of Malta’s Faculty of ICT. He has a PhD in Computer Science from University College London with research in human-computer interaction and software engineering. Chris is currently working on applying techniques from HCI and human factors to study and mitigate risks associated with information anxiety in software engineering practices as well as risks arising from usability issues in software artefacts. Other active research interests include HCI in information security as well as web accessibility.