Technology allows amazing innovations to optimize business and deliver new and better services, but if you don’t carefully consider your entire user community, innovations may cost you business. When designing for stakeholders, don't stop at the obvious cases—or else you may find that you forgot an important customer.

Culture drives performance, and agile leaders set a team's culture, so leaders should be measured at how effectively they’re doing just that. The challenge is, what might that look like? Here’s an idea for a four-quadrant measurement approach for leaders' organizational and personal effectiveness in agile contexts.

Every objective has certain elements that are fundamental to its success. These include the supporting tasks or systems that we take for granted but without which our “real” work could not get done. In order for any organization or team to meet its primary objectives, these fundamentals need to be functioning properly.