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The Downside of Certainty It's when you're most certain that you understand a situation that you're most likely to have misunderstood it. Whether you're dealing with customers or coworkers, it never hurts to seek additional information. After some clarification, you may find that you weren't so certain after all. |
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The Win-Win Benefit of Expressing Appreciation People are less likely to express thanks or appreciation at work than anyplace else. But studies suggest that employees who feel appreciated are more productive and loyal, so it's worth making an effort. The intriguing bit? It's a win-win experience—when you appreciate someone, you feel good, too. |
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Women Who Test Event Looking to Even the Playing Field TechWell is highlighting the strides women have made in the growing testing profession by featuring the Women Who Test summit at STARWEST. This full-day event, which will be October 2, is aimed toward women in the industry looking to network with other women passionate about software testing. |
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Should Leaders Be Likable? It's not the job of a leader to be likable. Still, for most leaders, there's little to be gained—and possibly much to lose—by being unlikable. But what makes someone likable isn't obvious. What traits and actions should a leader exhibit if he or she wants to be effective as well as likable? |
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Optimizing Testing: Moving Faster without Compromising Quality At some point as a tester, you’ve probably been urged by management to reduce the amount of time required for testing without compromising product quality. How can you possibly do that? Weighing the added value and relative importance of each testing task can help you optimize your testing strategy. |
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A Novel Approach to Saying No to Your Manager People say you shouldn't manage your manager. But when you reach a point when you are overwhelmed with work, it’s time to fend for yourself and say no. However, you don't have to use threats or ultimatums. Read on to learn how you can stand up to your manager without sacrificing tact—or your job. |
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"What Is Code?" How I Explain What I Do As software engineering professionals, we each have a role in educating everyone in our circle of influence about just what software is and how critical it is to our everyday lives. Mike Sowers explains how you can answer the question "What is code?" without making your listeners sorry they asked! |
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A Win-Win versus a Win-Lose Approach to Conflict Too often when people address a conflict, they take an I-win-you-lose approach. That distracts from focusing on opportunities for agreement and can make ongoing relationships difficult. When people have to work together, the wise approach is one that serves the best interests of both parties. |