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The Right Way to Respond to Customer Feedback Due to time constraints and other logistical issues, it’s not always possible to respond to customers about their feedback. But when it is possible, the impact on the customers can be strongly positive if you make your response personal. Here are some things to keep in mind the next time you gather customer feedback. |
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Engaging Developers in Unit Testing Unit testing is key for driving early defect identification, but organizations and teams continue to be challenged when it comes to designing and implementing unit tests. Realizing a culture of sound unit testing is often more a leadership challenge than a developer one. Here's how to instill a culture of unit testing. |
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It's Time to Be Cautiously Optimistic about Artificial Intelligence Artificial intelligence (AI) is an ongoing trend today. However, the picture is not all rosy—even for the insiders who are heavily invested in this space. They are being cautiously optimistic about the potential it holds and the potential adverse impact if the threshold is exceeded. |
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The Test Automation Mindset Building a test automation strategy involves all members of the technical team, layering tests throughout the technology stack, and using this approach to design better software and catch simple problems earlier in the development cycle. But working like that requires a shift in mindset across the organization. |
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Testing Artificial Intelligence: How Low Can You Go? Artificial intelligence (AI) is propelling to the forefront once more. With the growing importance of AI comes the question: How do I test it? AI systems do not necessarily behave predictably. This means that traditional test cases of the form "do this, expect that" are not always sufficient. |
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What's in the Summer 2018 Issue of Better Software Magazine For twenty years now, Better Software magazine has published articles offering helpful tips and techniques for those in the software industry. The new issue celebrates those two decades of knowledge-sharing—and, of course, gives you more ideas. Articles this issue focus on leadership and software quality. |
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Testing the Tester: Building a High-Impact QA Team Teams don’t always understand the impact their roles have on the business outcome, so their lack of focus can affect software quality and lead to an array of disasters. You can help your existing testers become a high-performing QA team focused on goals. Here’s what you can do to transform how your QA team functions. |
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3 Ways to Keep Your Test Suite Lean Test automation is useful, but as your tests grow, they require maintenance. Without curation, your test suite can turn messy and uncontrollable. Keeping a lean test suite will ensure your tests remain useful. You can whip your test suite into shape by focusing on always making your tests valuable, reliable, and fast. |