When we design, build, test, and deliver software, it is imperative that we provide our users with what they need—not what we want, but what that they want. We need to understand the scope and breadth of the user base. Here are three questions to ask to learn more about how users experience your software.

The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness.

Some kindergartens are experimenting with new approaches to teaching, including letting students form groups to accomplish tasks that interest them, which also allows them to support and engage with each other. This is self-organization, the heart of Scrum. If five-year-olds can do it, your agile team likely can, too!