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Make It Easy for Your Customers to Provide Feedback The way some organizations request feedback ensures they don’t get much of it. If you really care about what your customers think of your product or service (and you should), you need to ask for feedback soon after the customer's interaction, give them time to respond, and allow space for their thoughts. |
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Why Process Standardization Is a Terrible Idea Having a standard process everyone uses makes sense in theory. You could compare metrics and progress across teams and projects. But it practice, it becomes like comparing apples and oranges. Teams aren't all the same, and neither are projects. Each team need its own optimized way to deliver value. |
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The Art of People Facilitation: Servant Leadership and Team Dynamics Some senior level staff in various organizations struggle to embrace certain modern concepts of leadership and facilitation. Emotional intelligence, observation, and skilled listening all play into modern servant leadership. It is a new art among agile managers, but it's an art we can all learn. |
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Should You Cancel Your Next Meeting? Of course meetings are often necessary, but sometimes they are just rituals without meaning. At your job, would anyone recognize if a meeting weren't efficient or essential? When was the last time a meeting you were scheduled to attend was canceled because it wasn’t a good use of anyone’s time? |
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Expanded Schedules Pose Project Management Risks, Too We're all aware of the risks from projects that have overly aggressive schedules. But projects with leisurely schedules have risks, too. Extending a timeframe is supposed to give you more time to create quality products, but it can also lead to procrastination, changing teams and expectations, and more. |
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Bringing the Value of Your Test Automation Efforts Front and Center Once you’ve adopted test automation, you should determine whether it’s actually yielding the expected benefits—and you’ll want to keep these benefits visible to stakeholders to reinforce the value. A metrics dashboard aligned with the organization goals and business objectives shows you're on the right track. |
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Scaling Agile: Reasonable Practices for Program Management In a big push to scale agile, it can help to think of scaling agile as program management, or coordinating projects where the value is in the overall deliverable. Consider how you can deliver your product one small, finished bit at a time. If you deliver value as often as possible, you see real results. |
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Staying Competitive in Software Testing In today’s global economy, staying competitive may be more important than ever. Three ways to contend are by focusing on price, niche (addressing a particular group’s needs), or differentiation (doing things better in some way). Which tactic you choose could make all the difference for your software team. |