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Make Your Customers Feel the Wait Was Worth It Sometimes the only way you can give customers adequate attention is to make other customers wait. In this age of impatience, some people won't like to hear that. But the way you treat those who have had to wait can make a big difference in how satisfied they are with your services. Read on for some advice. |
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True Servant Leaders Live the Agile Principles The values and principles stated in the Agile Manifesto align well with servant leadership. Taken together, these ideals and standards can help managers understand their new role in organizations that have transformed to agile, and be guiding lights for both agile managers and team members. |
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When Is it Time to Expand Your Agile Team? Should you expand your agile team to include an even greater number of members? And should you consider spreading your new agile knowledge to other members of the company to make the entire organization agile? Determining scale can be tricky. |
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How to Listen Actively (or At Least Seem Like You Are) Let's be honest; some people are boring to listen to. Still, when you give someone the impression that you're not listening, to that person, you're not listening. Here are some tips that can help you—both in actual listening, and in just conveying that impression (even if you’re not hanging onto every word). |
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Do You Understand the Risk of Yes/No Questions? Language is ambiguous in the best of cases, but the risk of miscommunication soars if someone answers a question with only "yes" or "no." However, it can be awkward to ask “Can you repeat what I said?” or “Are you sure you understand?” Naomi Karten has some suggestions for communicating beyond. |
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Self-Improvement, or How to Work Up to Your Potential Have you ever been told you have “a lot of potential”? It's meant as a compliment, but it can be a little insulting if you feel you're already working up to your potential. Johanna Rothman shares the steps she took to gather data, assess her work, and discover whether she's working up to her full potential. |
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A Perspective on Other People’s Perspectives Whenever someone behaves in a way that seems inappropriate or counterproductive, it seems useful to wonder what might be going on to trigger that behavior. In the workplace, this matter of perspective requires only that you accept that your colleagues and coworkers face challenges similar to your own. |
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A Tester’s Guide to Dealing with Scrummerfall If you’ve been a tester on an agile team, you’ve probably experienced “Scrummerfall” behavior—a cross between Scrum and waterfall. There isn’t really any collaboration, and there's too much work in progress during each sprint. Bob Galen tells you how planning can help you avoid it. |
