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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
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Brainstorming 2.0: Generate Better Ideas with Brainwriting For decades brainstorming has been our go-to method for ideation, yet it holds back our success when the environment doesn't encourage everyone to contribute. Instead, try brainwriting—writing ideas on paper and letting teammates iterate on them. It improves not only the quantity of ideas you get, but also the quality. |
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The 4 C’s of Business Success Business success in the software world depends on many factors, but certain tactics apply whether the company is large or small, in a niche or a wide market. Organizations should focus on these four components—customers, competition, content, and creativity—to craft a smart strategy for success. |
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4 Tips for Convincing Your Boss to Send You to a Conference You’ve found the industry conference you want to attend. You know the content at the event is going to help you grow your skills, and in your mind, the capital and time expenditure is clearly justified. So why is it not that easy to get your boss to agree? Here are four tips for convincing your boss to send you. |
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Advice for New Leaders One of the more challenging tasks for a new leader is joining a new organization. There is an interesting balance that must be struck in making it clear that there’s a new sheriff in town without being disrespectful or dismissive of your predecessor and the organization they established. Here's how to get it right. |
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8 Mistakes Managers Make when Working with Remote Teams When managing a remote team, usual practices apply, but there are some additional considerations you should think about. You need to be sure not to make any blunders that would affect the productivity and happiness of your staff. Here are eight common mistakes managers of remote teams make that you should try to avoid. |
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Are You Unintentionally Unapproachable? Could you be giving off an air of unapproachability without meaning to? Is it possible that you exhibit some unwelcome behaviors that are so subtle you’re not even aware of them? Think about whether you have any of the following habits that could give your coworkers the impression that you are unapproachable. |
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What It Means to Be an Evangelist for Quality The role of evangelist is often not very well known—or even if it is, it is not well understood in terms of its differentiation from closely associated functions, such as sales and marketing. But when understood and implemented well, it is a very powerful role. What does evangelism mean in terms of software quality? |
