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Standing Up Your Product Help Desk Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively. |
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5 Ways Test Management Tools Help in Agile Environments Test management tools help improve the efficiency of development and testing teams by prioritizing test cases, so it makes sense that they would appeal to companies that have adopted an agile methodology to enable quicker release cycles. Here are five ways test management tools make a difference in agile environments. |
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Crowdsourced Testing: Give the People What They Want Crowdsourced testing is a great way to connect with users and ensure that the product idea, design, implementation, and nonfunctional elements meet their expectations—or, hopefully, even exceed them. But like any other test effort, crowdsourced testing is both a science and an art. Here's how to do it effectively. |
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Brainstorming 2.0: Generate Better Ideas with Brainwriting For decades brainstorming has been our go-to method for ideation, yet it holds back our success when the environment doesn't encourage everyone to contribute. Instead, try brainwriting—writing ideas on paper and letting teammates iterate on them. It improves not only the quantity of ideas you get, but also the quality. |
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Empathy-Driven Development: A Slack Takeover with Andrea Goulet Thought leaders from the software community are taking over the TechWell Hub to answer questions and engage in conversations. Andrea Goulet, the CEO of Corgibytes, hosted this Slack takeover and discussed how to help teams that want to be agile but aren't, and the importance of empathy in developing software. |
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Before You Buy That Test Tool, Answer These Questions Tools are a normal part of testing jobs because they can amplify our ability to learn about product quality. It's a good idea to review new tools for automation, performance, or monitoring to see if some solution will help you test better. Before you even look at tools, though, there are two questions you should ask. |
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The 4 C’s of Business Success Business success in the software world depends on many factors, but certain tactics apply whether the company is large or small, in a niche or a wide market. Organizations should focus on these four components—customers, competition, content, and creativity—to craft a smart strategy for success. |
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The Value of Security Testing in QA For many organizations, traditional testing groups are separated from the IT security group. But having traditional testers perform some security testing efforts is a great way of achieving a balanced approach to shifting left while being mindful of staffing and budgetary challenges. It also has some great advantages. |
