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Contemplating What Constitutes an Organizational Crisis It can be hard to envision what would constitute a crisis for your organization until you’re facing one. But defining what events could be disastrous for your company is the first step toward planning for them—and having an emergency plan could be the difference that helps you respond in time. |
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3 Steps to Nurture IoT Development and Testing As more devices connect to the Internet and engage in machine-to-machine communication, QA management must cultivate an understanding of the IoT and how to create software for these connected items. Sanjay Zalavadia describes three steps to nurture IoT development and testing. |
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The Art of Giving Feedback Your Team Will Act On Giving good feedback is hard. A common pattern we follow—especially when we have to give negative feedback—is starting with something positive, addressing the problem, and ending with something else positive. But it turns out this "feedback sandwich" method isn't the most effective. Here are some better ways. |
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The Essential Role of QA in Digital Transformation Many organizations are undertaking a total digital transformation in order to accelerate processes, innovations, and opportunities. But if you think you can update your development efforts without making a change to your QA program as well, your change will not be successful. QA is essential to reliability. |
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Spot the Warning Signs an Employee Is About to Quit If you’re a manager who doesn’t want to lose key people, how can you detect that they may be looking elsewhere for a job? Naomi Karten details some changes and behaviors that may indicate an employee is contemplating quitting. You just need to pay attention to the signs. |
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To Deliver Value in Your IT Projects, Understand Context First Starting a project without understanding can lead to a mess from a usability perspective. Too often, we build what we can without taking the time to question whom we are building it for and why. A user story is a simple but effective tool to determine how much we understand about the context of a problem. |
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Dealing with Chronic Complainers in the Workplace At work, you don’t always have the option to steer clear of chronic complainers. If you're kind (and patient), you can listen and empathize. But if that doesn't sound appealing, there are other options. Read on to learn some suggestions for deferring and discouraging complaining coworkers. |
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Finding the Right Ratio of Software Testers to Developers for Your Team Many organizations struggle with finding the optimum ratio of testers to developers. Linda Hayes explains that there's no one right answer. It depends on your needs for planning, test environment and data management, requirements analysis, test design, execution, diagnosis, reporting, and defect management. |