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Are You Reluctant to Venture into Accessibility Engineering? Organizations are beginning to give a lot of attention and importance to accessibility engineering as part of their usability efforts; however, this has not translated into implementation strategies that have reached the market. Why is there a reluctance to venture into full-fledged accessibility engineering? |
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Why the Burden of Security Should Be Assumed by the Entire Team Quality can be improved over time, and while it’s difficult to change perception, it’s still possible. But poor security can sink your ship before it even leaves the dock. Invest in the security of your application and be sure to spread that responsibility to multiple levels of your software team. |
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Social Abilities Infuse Tech Know-How with Power Software testers tend to focus their personal development activities almost exclusively on boosting technical acumen, but social systems are just as important. Infusing tech know-how with social skills, such as communication, adaptability, collaboration, and problem-solving abilities, creates team and project success. |
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How to Offer Help in a Way That’s Actually Helpful When you see a coworker who’s stuck or upset, it’s natural to ask, “What can I do to help?" But this can be the wrong thing to do because the question, though well-intended, is too vague. It puts the burden on someone who is already stressed to identify the possible ways you might help. Here's what you can do instead. |
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Devices and Desires: Understanding How Users Experience Your Software When we design, build, test, and deliver software, it is imperative that we provide our users with what they need—not what we want, but what that they want. We need to understand the scope and breadth of the user base. Here are three questions to ask to learn more about how users experience your software. |
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Make a Point of Appreciating Others—and Yourself Offering appreciation is an easy yet powerful way to acknowledge a coworker’s efforts. It’s one of the best ways to say thank you. There are many ways to show appreciation, including verbally in person, over the phone or by email, or writing a note. And while you're at it, reflect on what you appreciate about yourself. |
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UI and the Need to Meet User Demands A customer-centric mindset might be most important when it comes to the user experience and user interface. With so many different available options on mobile devices, if users don’t like the way your app runs, looks, or functions, they’ll drop it before you get a chance to update anything. |
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The 5 Levels of Listening: Which Does Your Team Practice? The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness. |